Frequently Asked Questions

The Box

General Operation

What will I find in my box?

Each box contains: 

• a paper sewing pattern in sizes 34–48 or 46–58 (depending on your selection at registration)
• The pattern in PDF format, sizes 34–58
• a very high-quality fabric produced specifically for the box
• the matching thread
• from the haberdashery
• Our magazine is full of tips to help you successfully sew your own clothes!

Can I choose the items in my box?

You cannot choose the items in your box, as it is curated by our team.   

Our goal is to introduce you each month to new patterns, new prints, new fabrics, and new sewing techniques to help you sew better. And, of course, to surprise you too!
If you’d rather choose your own patterns and fabrics, we recommend purchasing your items directly from our online store.

When will I receive my box?

You'll receive your boxes around the 20th of the month.

We prepare them with love, and as soon as they're ready, you'll receive an email with a tracking number to let you know they've been shipped. I'm a beginner—can I subscribe?

Of course! This box was designed to let you enjoy a creative moment of relaxation and discovery—just for you. So all the projects are beginner to intermediate level. And we’re always here to help 😉 How do I unsubscribe?

How can I unsubscribe?

You can unsubscribe by going to the "Subscription" section in your "My Account" area:

• Cancel at any time with the no-commitment plan
• At the end of the commitment period for offers with a commitment.

Is the iron-on patch included in the box?

There is no iron-on adhesive in the kits. In fact, iron-on adhesive is a general supply, just like needles or pins. We always recommend keeping a small supply on hand 😉️ You canorder iron-on adhesive on our website by clicking here.

 

Payment

Is the payment secure?

Yes, payment is secure. It is processed through specialized external platforms operated by our payment partners: SG, Stripe, or PayPal.

These payment platforms are secure; the data transfer protocol is encrypted via HTTPS, so you have nothing to worry about.

Why did my payment fail?

Your monthly payment may fail for several reasons: insufficient funds, an expired credit card, etc. If you encounter any difficulties, please check with your bank.

In any case, you will be notified by email: we will then offer you the option to manually pay for this month's box, which will update your payment information in your subscription. 

If you have any questions, please feel free to contact us at bonjour@majam-couture.com

My credit card is about to expire. How do I update my payment information?

To change your bank account information for your subscription, follow these steps:

1. Cancel your current subscription in the "Subscription" section of your "My Account" page:https://majam-couture.com/my-account/subscriptions/
2. A "Resubscribe" button appears.
3. Click here to resubscribe with the new card.

Please note: When you renew your subscription, you will be charged for the box immediately. This ensures that you receive the box for the current month.

If you've already received it, please email us at bonjour@majam-couture.com so we can postpone your next payment by one month.

When will my account be charged, and which box will I receive?

The box you receive depends on your subscription date and available inventory. This is because the boxes are produced in limited editions. 

When did you subscribe?	Your Payments	The box I receive
Before the 10th of the month	First payment: at the time of order. Second and subsequent payments: on the first day of the following month.	This Month's Box.
Between the 11th and the rollover date	1st payment:at the time of order (m) 2ndpayment: either on the 1st day of the following month if you received that month's box (m), or on the 1st day of the month after that (m+2) 3rdpaymentand subsequent payments: on the 1st day of the month	1st box:either the current month's box (m) if supplies allow, or the box for the following month (m+1) 2nd box: either the box for month m+1 or the box for month m+2 3rd box and beyond: the box of the month
After the Cut-off Day	1st payment: at the time of order (m) Second payment: on the first day of the following month (m+2) 3rdpaymentand subsequent payments: on the 1st day of each month	1st box:The box for the following month (m+1) 2nd box and subsequent boxes: the box of the month

The cut-off day is D-6, counting back from the last day of the month. It's a little complicated, but it's an IT constraint we have to deal with!

For months with 31 days, the rollover date is the 25th.
For months with 30 days, the rollover date is the 24th. 

 

Delivery

I haven't received my box. What should I do?

You cantrack your package using the tracking numberprovided in the shipping email. 

If you still haven't received your box by the 30th of the month, please feel free to contact our customer service team. We'll look into where your package is and work with you to find a solution.

If necessary, you can also contact the carrier directly to resolve your issue.

Mondial Relay phone number:09 69 32 23 32
Colissimo phone number:3631

Please note that claims must be filed no later than the month following the shipment of your box! (For example: Didn't receive your September box? Your claim must be filed by October 31 at the latest.)

I want to change my box delivery address. How do I do that?

Please send us a request by email at bonjour@majam-couture.com, and we'll take care of making the change. 

Also, be sure to provide a very specific delivery address if you’re having your order delivered to your home: floor number, apartment number, etc.—these details will help ensure your package is delivered correctly!

When will my box be delivered?

Boxes are usually shipped around the 20th of the month. Once your box shows as “Completed,” please allow three to seven business days for delivery. However, there may be occasional delays along the way—but there’s no need to worry!

I signed up at the end of the month—will I receive my boxes on a staggered schedule?

There may be a delay with the first box. Subsequent boxes will be shipped along with the others, around the 20th of the month.

How are the boxes delivered?

We ship the boxes via either Mondial Relay or Colissimo.

 

What's Inside the Box

I already have some Majam patterns—is there a chance I'll receive duplicates? 

No, there's no chance of getting a duplicate. In fact, each box will contain a brand-new pattern that has never been released before. 

In what sizes are the patterns in the box available?

Each box contains the pattern in PDF format + paper

• The PDF pattern is available in sizes 34 through 58.
• The full-size paper pattern is included in sizes 34–48 or 46–58, depending on the size you selected when you subscribed.

The amount of fabric included in the box is always enough to complete the suggested project, based on the size you selected when you subscribed.

How do I download the pattern for the box in PDF format?

All the information you need to download the box pattern can be found on the first page of the craft magazine.

The procedure is as follows:

1) Log in to your account.
2) Add this month’s box pattern to your cart.
3) Use this month’s promo code when you’re in your cart.The order total will then be reduced to 0€.
4) Check out.
5) You’ll receive an email with a link to download your pattern.

I loved a product I received in my box—where can I buy it?

We offer all the products from the boxes in our online store the month after the box is released. You’ll also enjoy a 10% subscriber discount on everything in the store, excluding box subscriptions and gift cards 😉 

I don't like the items I received in my box. Can I return it?

We do everything we can to offer you the very best selection of fashion items, and we hope it will meet your expectations every month! As you know, the concept behind the box is based on surprise: you can’t choose the products you’ll receive in advance, which involves a bit of a risk… However, please feel free to share your comments and suggestions with us: your feedback matters to us and helps us continue to improve and better meet your needs!

 

The 10% Subscriber Box Discount

On which products can I use the 10% subscriber discount?

The 10% off discount applies to the entire store, excluding box subscriptions and gift cards 😉 

How can I take advantage of this discount? 

As long as you are a subscriber to the box, the discount is automatically applied to all eligible products.

 

"Delivered with My Box" Delivery

How does the “Delivered with My Box” option work?

As a box subscriber, you have the option to have all your orders placed on the website delivered at the same time as your box. 

It couldn't be easier to take advantage of this offer 👇🏻

1. Log in to your Majam account

2- Add your items to the cart

3- When you confirm your order, select the shipping method: "Delivered with my box."

Your add-on order will change to "Completed," and our team will merge it with your next box.

Until what date can I place a “Delivered with My Box” order? 

You have until the 15th of the month of shipment to place an order and have it delivered along with your box.

For example: To have my order delivered at the same time as my March box, I need to place the additional order by March 15.

After the 15th of the month, we cannot guarantee that we will have time to combine your orders for a single shipment.