Privacy policy
Why collect data?
As an e-commerce business, we collect data about our website visitors and work with several third-party service providers, who therefore have access to some of our data.
This information is essential to providing you with the best possible experience on our website and ensuring that your order is processed smoothly.
What data is collected, and how is it used?
Order:
When you create a customer account on our website, we store in our systems all the information needed to place an order: your email address, first and last name, mailing address, and phone number, so that we can prepare and deliver your package.
This order information is shared with the carriers who deliver your order to you.
These carriers are strictly prohibited from using your information for any purpose other than processing your order and must delete this information from their computer systems after processing.
If you choose to have your order shipped outside of Europe, your informationโsuch as your mailing addressโwill necessarily be shared with the logistics department of the carrier responsible for delivering your order to that country.
This use is in accordance with the sales contract between the customer and us.
After-Sales Service and Exchanges
We may use your data during our various interactions with you. As such, communications between our customer service team and you via email or chat may be recorded in order to improve the quality of our service. You may object to this at any time.
Newsletter:
If you have given us your consent, we also use your email address to send you our newsletter and promotional offers. Please note that if you no longer wish to receive these emails, you can unsubscribe at any time by clicking the โUnsubscribeโ link at the bottom of the newsletter or directly on the website in your โMy Accountโ / โPersonal Dataโ section. The change takes effect immediately.
In order to send you newsletters that may be of interest to you, we also provide this service provider with a list of the products you have ordered.
This use is subject to your explicit consent
Analyses and statistics:
In an effort to continuously improve our services, we use software and services provided by third-party vendors that help us better understand our business. As part of this, we provide these tools with data from our customer database, your browsing history on our website, and information about the products you have ordered.
We use this information in our legitimate interest to offer products and services tailored to your needs.
Advertisement:
Like most online retailers, we track visits so that we can display targeted ads when you browse other websites. This process does not involve any personal data, and neither the ad network nor the third-party sites displaying our ads have access to your personal information.
However, if you no longer wish to see our ads, you can delete the cookies from your web browser.
How do I delete cookies?
https://www.comment-supprimer.com/les-cookies/
Data Not Collected by Majam
Payment information (credit card number, expiration date, authorization number, security code) is collected directly by our payment service providers: E-transaction, Strip, and PayPal.
Use of Cookies
Cookies allow us to track our users' browsing activity, including:
- to measure traffic to our website and app, as well as their content;
- to save information related to the customer account when the user is logged in;
- to save the shopping cart for a limited time;
- ย to customize the display of content available to the user.
You can change your cookie preferences at any time through your web browser (Safari, Chrome, Mozilla, IE, etc.).
Data Security
As the data controller, I undertake to take all necessary precautions to ensure the security and confidentiality of the data and, in particular, to prevent it from being altered, distorted, or accessed by unauthorized third parties.
We have entered into service agreements with partners who possess proven expertise in the field of data protection.
All data is hosted in France.
Who has access to your data?
The Majam Team
Our team has access to the personal data we collect.
Our Service Providers
In some cases, the personal data we collect is shared with our service providers, including:
- To our transportation partners
- to our customer service department
- to our newsletter provider
Our payment service providers
Payment for purchases on the website is processed through the secure platforms of our payment service providers: E-transaction, Stripe, and PayPal.
Majam does not have access to customers' payment information.
How long is the data retained?
The personal data collected will not be retained beyond the period strictly necessary for the purposes for which it was collected, in accordance with applicable laws and regulations.
How can you exercise your data rights?
In accordance with Articles 14 through 22 of Regulation 2016/679 of April 27, 2016, any person using the Majam website may exercise the following rights:
ย ย โ The right to access, correct, and delete the collected data,
โ The right to object to the processing of your data,
โ The right to restrict processing,
โ The right to data portability for the collected data
You can edit most of your information directly through your customer account on our website:
. If you canโt find what youโre looking for, please send us an email using the contact form, making sure to clearly specify โGDPRโ in the subject line of your request.
Finally, if Majam detects a personal data breach, we are committed to notifying the affected users as soon as possible.ย